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Customer support · WhatsApp

Instant answers, with real data

An AI assistant that replies on WhatsApp and email with your business information: stock, prices, orders, bookings. When the conversation calls for it, it hands over to a person on your team.

Message us on WhatsApp See our work
What it solves

What happens when nobody replies

01

Leads that go cold

A customer asks at ten at night, nobody answers until the next day, and by then they've bought somewhere else.

02

The same questions

Hours, prices, stock, shipping and payment methods: your team writes the same thing again and again.

03

Bots that know nothing

Menu-based bots don't know your stock or your orders, and end with "an agent will contact you".

04

No record of what was said

Conversations spread across personal phones, with no history and no way to review the service.

What's included

What we build

We set it up with your data and your rules: what it answers on its own, what it doesn't, and when it hands over to a person.

  • AI replies on WhatsApp and email, in your brand's tone
  • Connected to your real data: stock, prices, orders, shipping or bookings
  • Handoff to a person when the customer asks or the conversation needs it
  • Business hours: after hours it answers what it can and leaves the rest for the team
  • Shared inbox so your team can see and follow every conversation
  • A log of every conversation, and limits on what it can answer
How we work

In stages, no surprises

01

Discovery

We map the process, find where time or money is leaking and decide what to build first.

1 call · free
02

Proposal

Scope, fixed price and timeline in writing. You know what you get and when.

48 hours
03

Build

Weekly deliveries, so you see real progress and can adjust along the way.

2 to 6 weeks
04

Ongoing support

We launch it, train your team and keep it running.

Monthly plan

Every project is quoted after a free discovery call: fixed scope and fixed price, in writing, within 48 hours. Get a quote

Tech stack

What we work with

Tools proven in production. If you already use something else, we work with what you have.

WhatsApp Business PlatformAI modelsEmailGoogle WorkspaceShopifyOdooMercado Libre APINode.jsPostgreSQL
FAQ

What clients usually ask

Does it work with the WhatsApp number I already have?

It depends on how you use it today. Automated replies require the official WhatsApp Business Platform, which has its own requirements, such as business verification. During discovery we check whether to use your current number or a new one, and we go through the setup with you.

Can it message my customers first?

Yes, for notifications like confirmations, reminders or order updates. WhatsApp requires those messages to use templates it has approved, and the customer must have agreed to receive them; we set that up with you.

What if it doesn't know the answer?

It doesn't make things up: it only answers with your business information and within limits we define together. If it doesn't have the data, or the customer asks for a person, it hands the conversation to someone on your team.

Can it answer in several languages?

Yes. It can reply in the customer's language, such as English or Spanish, and we review the tone with you so it sounds like your brand.

What about outside business hours?

You set the hours. After hours it can answer whatever can be solved with data, like stock or order status, and let the customer know the team will pick up the rest when they're back.

How much does it cost?

It depends on how many systems the bot reads from and what it has to do: answer questions, take orders, book appointments or hand off to your team. After a free discovery call we send you a fixed quote in writing within 48 hours. There are also usage costs that depend on volume: WhatsApp's and the AI service's. We estimate them for you before we start.

Do you work with clients in the US and Europe?

Yes. We work remotely with companies anywhere in the world. Our team is in Uruguay (UTC−3), one to two hours ahead of US Eastern Time and a few hours behind Central Europe, so there is always a real overlap for live calls. We work in English and Spanish.

Let's talk

How many messages go unanswered?

Tell us the problem in two lines. Discovery is free, and we reply within one business day, in English or Spanish.

Message us on WhatsApp Use the form
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